For security reasons our login process requires the use of a Username, rather than an Email Address. Please ensure that your Username is correctly populated in the data field. Google Authenticator also requires that your device clock is synced. For help with Google Authenticator please click here.
Articles in this section
- Jumio photo requirements for ID verification
- Why am I receiving a 403 error after submitting my 2FA?
- How do I resolved the 400 error stating that my Ethereum address is invalid?
- Why am I receiving a 406 error at the log in screen?
- How do I set up 2FA without a smartphone?
- 2-Step Verification is not accepting the code
- Where does my "2-Step Verification Pin" come from?
- How do I reset my 2FA (2 factor authentication)?
- Is a 2-Step Verification code required for every login?
- What if the software fails? Do we have multiple servers?