General
The Company
- What is SALT Lending's corporate mailing address?
- What is SALT Blockchain Lending?
- What does SALT mean? Why is it the name of the company?
- How is SALT Blockchain Lending different from a margin account on an exchange?
- How is SALT Blockchain Lending regulated?
- How is SALT Blockchain Lending insured?
Membership
- How is the price of SALT determined on the platform?
- Can I buy SALT memberships on an exchange and deposit it to the Platform?
- What is a SALT Membership Unit?
- How is the price of Bitcoin (BTC), Ether (ETH), Litecoin (LTC), and Dogecoin (DOGE) defined for the purposes of Membership sales and loan Collateral?
- Can I purchase membership if I'm under the age of 18?
- Can I buy SALT Membership in the name of a trust, entity or corporation?
Loan Eligibility
- How long does it take to get approved for a loan?
- What states and countries are your product available in?
- Why should I use SALT's service?
- Am I eligible for a SALT loan?
- How do I become a borrower?
- How much can I borrow?
Products & Services
- How does a SALT loan work?
- What can I use a SALT loan for?
- What happens if I fail to repay my loan?
- How is a SALT loan different from credit card debt?
- What is a blockchain-backed loan?
- Is a SALT loan secured or unsecured?
Collateral & Margin
- What types of loan collateral are approved?
- How do I meet a margin call?
- How am I notified of a margin call?
- What happens if my crypto collateral forks while I have it tied up in a loan?
- What is a blockchain asset?
- Do I still own my asset?
Collateral Storage
Security
- How do I set up 2FA without a smartphone?
- 2-Step Verification is not accepting the code.
- Where does my "2-Step Verification Pin" come from?
- How do I reset my 2FA (two factor authentication)?
- Is a 2-Step Verification code required for every login?
- How do I protect myself from internet phishing?
Technology
- On what blockchain is the technology built?
- How does the technology interact with the blockchain?
- How does SALT Blockchain Lending liquidate collateral?
- What is a blockchain?
- How are the margin triggers determined?
- How often does the SALT Blockchain Lending "Mark-to-Market"?
Support
- Why am I receiving a 403 error after submitting my 2FA?
- How do I resolved the 400 error stating that my Ethereum address is invalid?
- Why am I receiving a 406 error at the log in screen?
- Where is my withdrawal?
- How do I close my SALT Blockchain Lending account?
- How do I downgrade my Membership Tier?