General
The Company
- Where can I view SALT's roadmap?
- What is SALT Lending's corporate mailing address?
- What is SALT Lending?
- What does SALT mean? Why is it the name of the company?
- How is SALT different from a margin account on an exchange?
- How is SALT regulated?
Membership
- How do I close my SALT account?
- Can I buy SALT memberships on an exchange and deposit it to the Platform?
- What is a SALT Membership?
- How is the price of Bitcoin (BTC) and Ether (ETH) defined for the purposes of Membership sales and loan collateral?
- Can I purchase membership if I'm under the age of 18?
- Can I buy SALT Membership in the name of a trust, entity or corporation?
Loan Eligibility
- Why should I use SALT's service?
- Am I eligible for a SALT loan?
- Can I take out more than one loan at a time?
- How do I become a borrower?
- How much can I borrow?
- How quickly do I get my money?
Products & Services
- How does a SALT loan work?
- What can I use a SALT loan for?
- What happens if I fail to repay my loan?
- How is a SALT loan different from credit card debt?
- Is a SALT loan secured or unsecured?
- Are loans personally guaranteed by borrowers?
Collateral & Margin
- How do I withdrawal my collateral?
- What happens if my crypto collateral forks while I have it tied up in a loan?
- What is a blockchain asset?
- Do I still own my asset?
- What happens if the market value of my asset changes?
- How do I meet a margin call?
Collateral Storage
Security
- How do I set up 2FA without a smartphone?
- 2-Step Verification is not accepting the code.
- Where does my "2-Step Verification Pin" come from?
- How do I reset my 2FA (two factor authentication)?
- Is a 2-Step Verification code required for every login?
- How do I protect myself from internet phishing?
Technology
- On what blockchain is the technology built?
- How does the technology interact with the blockchain?
- How does the SALT Oracle liquidate collateral?
- How are the margin triggers determined?
- How often does the Oracle "Mark-to-Market"?
- What is the SALT Oracle Wallet?
Support
- Where is my SALT deposit address?
- How do I downgrade my Membership Tier?
- Why do I have to redeem a SALT Membership before I can withdrawal?
- How do I change my Ethereum/ETH address?
- My withdraw displays as completed on my dashboard but hasn't been transferred to the Ethereum address I provided.
- Where is my withdrawal?
Privacy
Lender Network
General
- Where can I view the SALT Abstract?
- Why is there a different price for SALT on the dashboard vs the free market?
- Can I get Refund?
- What is a blockchain?
- What is a blockchain-backed loan?
- Why are blockchain assets ideal collateral?