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Technical Support

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  • Forgot password
  • Can I turn off 2FA when I login?
  • I can't upload my ID
  • Can I change my 2FA?
  • Advanced 2FA guide and support
  • Why am I receiving a 403 error after submitting my 2FA?
  • How do I resolve the 400 error stating that my Ethereum address is invalid?
  • Why am I receiving a 406 error at the log in screen?
  • How do I set up 2FA without a smartphone?
  • 2-Step Verification is not accepting the code
  • Where does my "2-Step Verification Pin" come from?
  • How do I reset my 2FA (2 factor authentication)?
  • Why is 2-Step Verification code required for every login?
  • What if the software fails? Do we have multiple servers?
  • Development Notice
  • Can I cancel a digital currency transaction?
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